Associations Don’t Have a Programming Problem. They Have a Member Experience Problem.

Across the board, associations are scrambling to retain and recruit members. But the way many are going about it isn’t working. If associations really want to move the needle, they need to do more.

Fix the System. Increase Effectiveness.

Want to make work more efficient, effective, and even more enjoyable? Address the system.

Effective Internal Comms Takes Time

“Quick wins” in internal communication are tempting. But alignment takes time.

Internal Comms Mustn’t Be Neutral

Are internal communicators supposed to be neutral? I hope not.

Preventing the Oracle Debacle

Laying off employees through a memo — no notice, no conversation — isn’t just inhumane. It’s bad business. But most of the conversation stops there.

Intentional Systems Support Employee Retention

Workforce strategies often focus on getting people in the door, but people don’t stay because of access alone.

Is Delayed AI Adoption a Capability Gap?

I’m gathering input on how AI is actually being adopted inside organizations. There’s a pattern emerging I didn’t fully expect.

Writing Isn’t Just Writing. It’s Synthesizing.

I’ve been thinking a lot about per-word rates lately — and where they do and don’t work. They make sense when the work is straightforward: a clear assignment, defined sources, a known angle. You’re executing. But not all writing works that way.

The Problem Is Decision Drift

You’ve communicated X. But across the organization, people are doing Y. That’s not a communication problem. It’s drift.

Employee Trust is a Business Advantage

When employee trust breaks, organizations suffer. Employees withdraw, question decisions, withhold ideas, suppress feedback, and generally disengage from work — leading to measurable business impacts.